Frequently Asked Questions

Everything you need to know about your Growplex beauty journey.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.

What is your return policy?

We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the product in its original packaging for a full refund, minus shipping costs.

Are Growplex products cruelty-free?

Yes, we are committed to ethical beauty. All Growplex products are 100% cruelty-free and are never tested on animals.

How can I track my order?

Once your order ships, you will receive an email confirmation with a tracking link. You can also track your status directly through your Growplex account dashboard.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Are your products safe for sensitive skin?

Our formulas are dermatologist-tested and designed to be gentle. However, we always recommend performing a patch test on a small area of skin before full application.