Returns & Exchanges

At Growplex, we want you to be completely satisfied with your beauty journey, which is why we offer a 30-day return window for products in their original, unopened condition. If your purchase doesn't meet your expectations, our streamlined process ensures a quick and hassle-free resolution.

Return Process

• 1.
  Initiate Your Request

  Log into your Growplex account and navigate to your order history to select the items you wish to return and receive a Return Authorization number.

• 2.
  Package with Care

  Securely place the unused beauty products in their original packaging, ensuring all protective seals are intact to qualify for a full refund.

• 3.
  Label and Ship

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects your return, we will process your refund back to your original payment method within 5-7 business days.